Define Criteria:How will you judge the alternatives? Ex: Cost, reliability, flexibility, safety, customer satisfaction, time to implement. The Four Scales of Measurement Interval Number Ratio Number 1st 2nd 3rd Nominal Number Ordinal Number 3īasic Components of a Sound Decision Define Problem or Goal:What are you trying to accomplish? Ex: Provide a secure campus, purchase a new IT system, select the best vendor, choose the best procedure, choose a building location. Have class participate in building a decision model in Ĭomplexity and Responsibility Dysfunctional Decision Making Poor Information Politicking Compliance Horse Trading End Arounds Competing Objectives Need for ROI Dictates Pet Projects Uncertainty Need for Accountability Crisis Mis-Management Need to align spending with objectives Knee-Jerk Decisions Time Pressure Top Down Funding Risk Limited Resources Across the Board Cuts Failed Projects Lost Money Frustration Misalignment Dissatisfaction Compliance Failure Bad Choices Wasted Resources Bad Outcomes The Challenge DecisionFailure 2 Provided by Expert Choice.Provide an introduction into Expert Choice software and.Provide a structured approach for decision making.Understand basic decision making theory.Introduction to Expert Choice Office of Quality Management Office of Research Services National Institutes of Health September 20th, 2005įor more information on the Expert Choice Software: Or Contact: Josh Rose (301) 402-3441 Acknowledgements This presentation was developed by the Office of Quality Management with content provided by Expert Choice, Inc.
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